Dear Woodland Oaks Utility Customer, Due to the ongoing freeze and intermittent power outages, you may experience low water pressure from time to time. However, at this time, there is no need to boil your water. Should pressure drop below minimums, we will post “Boil Water” signs in the neighborhood. We are constantly monitoring our system in order to bring you the best possible service during these trying times. Please bear with us as we get through this together. If you have an irrigation system, please consider cutting off the water valve to your irrigation until after the thaw to help mitigate pressure on our system due to line breaks. Thank you for your patience.
Regional Water’s priority during this ever-changing situation regarding COVID-19 is to continue providing life essential utilities’. Essential business continues to be conducted as usual during this time and throughout this situation.
1. Protect your water pipes by:
. a. Insulate any exposed outdoor pipes with insulating materials available at any hardware stores.
. b. Disconnect hoses from outside faucets and cover faucet with an insulating styrofoam cap or wrap with a foam insulation tubes, towels etc and duct tape
. c. Valve off sprinkler system and drain if possible. Also insulate any exposed piping on your sprinkler system.
. d. Locate your homeowner’s cutoff valve where your water line enters your house. If you cannot find this valve or it is not working, contact a plumber and have it repaired or located, so that if you have a leak or broken pipe in your home, you will be able to turn your water off quickly.
. e. If you are going to be away from your home during freezing weather, turn your water off at your homeowner’s cut-off valve and drain your faucets. If you cannot locate your house cut-off valve, contact Regional Water Corporation at 281-897-9100 and request a temporary turn-off at your water meter. Do not operate the valve at the water meter. This valve is only to be operated by authorized District representatives. If a major customer leak is found and no one is at home, MUD representatives will turn water off to prevent additional water damage to home or business and minimize the impact on your water bill.
. f. Remember, if you drain your hot water heater, follow the manufacturer’s instructions and turn the electrical power or gas supply off so the unit does not overheat.
. g. Do not let inside faucets drip. If everyone lets their faucets drip, this can place a burden on your water system, cause low pressure and defeat the purpose of dripping faucets in the first place.
2. Protect your pets against cold weather by bringing animals inside or put in garage.
3. Protect your plants by covering sensitive plants with blankets or sheets.
IMPORTANT! Please be aware that on September 21, 2016, Regional Water Corporation began providing our billing and collections services. They can assist you with any questions or concerns you may have regarding your water and sewer bill.
Woodland Oaks Utility LP is your friendly neighborhood Water & Sewer Utility Service Provider. We are now offering an online payment option along with traditional methods of payment that you can take advantage of.
On our Web Site, you will find information on setting up or terminating service, our frequently asked questions page and our updated Contact page making it easy to get information! And don’t forget to visit our Water Conservation Tips page to learn how to save water and dollars!
Use our contact page to Call or Email if you need additional information or if you have questions regarding your Water Bill. We're here to serve you!